We made a research to answer the question how banks use messengers when communicating with clients.
Popularity of WeChat and unique features allow banks to communicate with clients and offer high-demand services in mobile app (transaction, nearest ATM, check accounts).
Key features for users:
- request a product (credit, card, accounts)
- money transmission
- ﬁnd the nearest branch / ATM
- bank card account statement
- bank contacts (phone, mail, social networks)
- bank’s news and offers
- check balance
- get information about 3 last transactions
- statement requiring
- check status
Full version available on request: firstname.lastname@example.org